Store policies

Purchase here is very easy and comfortable. To be fully satisfied please read carefully this Store policies.

Legal disclaimer

In our e-shop may purchase only persons over 18 years and competent to legal act. If you do not satisfy this rule you can not place an order here. Please observe your local law about buying, holding, carrying and using this goods.

This web site contains valid identification data of the e-shop and updated list of contacts for communication with customers.
We are a Czech e-shop. Our EU VAT-ID is CZ7557283866. Contacts you can find here.

Prices

All prices on this web site in CZK (Kč - Czech Koruna) and in EUR (Euro) are correct at time of publishing and are subject to change without notice. The exchange rate is set by the operator of the e-shop. The exact price you will see in your preferred currency at payment site. The total price with VAT is the final price with VAT for your country of delivery.

VAT exempt

Certain European businesses qualify for VAT free orders, If you are one of these businesses and would like to buy from us VAT free please follow these instructions:
Please verify the validity of your VAT number here. Then set up an account in our shop including registered company name, registered company address, company telephone number and company VAT number. Then put to box “Write to us” on left section text “VAT Free” and e-mail address of shop account. We will verify these details and then allow you to buy from us VAT free. On your each order we will give you payment options.

Placing an Order

You can contact us by form “Comments and Queries” at each product details page if you are not sure what you are placing to shopping cart.

Observe all instructions on checkout and shopping cart page and fill the complete and exact information. Immediately after ordering you will receive automatic order confirmation on your registered e-mail. The orders might also be confirmed by telephone. When you are logged-in you will see our comments in Order registry section.

Availability of ordered items must be checked with producer. Your order can be adjusted according to the actual items availability, which you will be informed about via e-mail.

Canceling an Order

You can cancel your order for a 100 % refund if your order has not been started processing. Once your order has been shipped, you can return the item under conditions in the section Returns.

We will cancel after 14 days all orders which are unpayed and we can't reach you by e-mail provided.

Payment

Until full payment goods stays in seller's ownership. Your items will be dispatched upon receipt of cleared funds. In the box “Payment methods” on the left section of home page and on the checkout page you can see actual list of payment options. All goods is supplied with an invoice.

Shipping and handling

Most of orders we will ship within 10-14 days. We actually use DPD and Ceska posta as our international parcel operators. 

Revision of goods

Dangers of goods damage goes onto purchaser in the moment of taking delivery. Purchaser is obliged to revise expertly the delivered goods immediately when danger of goods damage goes onto him or as soon as possible. If the purchaser will not assure the revision, he cannot require any compensation when any problems found later. If any problems found, the purchaser is obliged to inform the seller in-write immediately on that day.

Returns

The seller, operator of e-shop, ensures for any goods purchased by consumer in this e-shop, money back warranty within 14 days from the date of goods receiving. Purchaser pays for return shipping costs. Returned goods must be complete, unused, undamaged and possibly also in undamaged original packaging, without any mechanical or other defect. The cancellation form you will find here. If the value of the goods has been reduced (there has been partial consumption or wear and tear of the goods as a result of handling the goods in a manner other than what is necessary to get to know the nature, properties and functionality of the goods; the goods are incomplete or have been damaged) the purchaser is obliged to prove replace the missing value in money. The seller is entitled to deduct from the purchase price the amount representing compensation.

Warranty

Product warranty period is 24 months for consumer purchasers. Warranty refers only to defects in materials and workmanship from the manufacturer. Product should be properly used for the purpose it was designed and in the manner as stated in the instruction manual.

Warranty shall not cover:

• mechanical damage of product caused by the user or parts and components affected by aforementioned damage,
• damage, malfunctions and defects caused by negligence to provide proper care or maintenance, not observing the instruction manual and safety instructions, unreasonable use or abuse, improper and careless handling or unauthorized modifications or adjustments,
• defects resulting from storage in unsuitable environment,
• damage as a consequence of this product use,
• damage to environment,
• defects, which resulted in reduction of price, unless no other agreement or covenant has been made,
• modifications or alterations of product,
• defects and/or malfunctions caused by use of reproduction parts or components
• damage through use of ammunition, which is not in compliance with specifications issued by C.I.P. or SAAMI,
• normal wear and tear or damage as a consequence of mistreatment or rough handling,
• products, at which these warranty conditions were not observed.

Defective products will be replaced, repaired or refunded at our discretion. The warranty period will not be elongated by repair or replacement of parts or components. Unnecessary provision is that the repair is duly performed by manufacturer or service authorized for this work. Warranty period is elongated for the time the product was commissioned for repair. The claim including reparation must be executed within 30 days from the product receiving, if the seller and the purchaser do not agree on a longer period.

Withdrawal from the contract by the seller

The seller is entitled to withdraw from the contract concluded with the customer in the following cases: the goods are no longer produced or supplied, or if the price of the supplier of the goods has changed significantly, or if the price is obvious error setting (i.e. prices clearly different from the usual price for this type/type of goods).

Privacy

We are fully aware of the importance of the protection of personal data and we safeguards this protection according to the requirements of General Regulation on the Protection of Personal Data (“the GDPR”). Privacy policy is described in detail on a separate page: https://www.cz-spare.parts/privacy-policy

Final provisions

Contracts between you and seller shall be governed by Czech Law and you and seller submit to the exclusive jurisdiction of the Czech courts.

If for any reason part of these Store policies is unenforceable, the validity of the remaining terms and conditions shall not be affected.

These Store policies are valid from 28.06.2023.